Refund and cancellation policy

Revision: 6 October 2026
Status: Proposed standard terms—pending business confirmation of exact fees and session formats.

Bay Family Financial Planning Co., Ltd. offers paid financial planning consultations for multigenerational households. This policy applies when you agree to a fee for sessions or planning work.

Eligibility

Refunds may be available when you cancel within the notice period below or when we cancel a session. Custom written work that has already been delivered may be non-refundable in part or in full.

Cancellation and rescheduling

• More than 48 hours before a scheduled session: full refund of any prepaid fee, or free rescheduling once.
• 24–48 hours before: 50% refund or one rescheduled date within 30 days.
• Less than 24 hours or no-show: no refund unless we agree otherwise in writing (illness or emergency may be considered case by case).

Deposits

If a deposit is required to hold your appointment, it will be applied to your first invoice. Deposits are refundable under the same notice windows unless stated otherwise in your engagement letter.

Work already started

If planning analysis has begun at your request, refunds cover only the unused portion of agreed fees, calculated from documented time and deliverables completed.

How to request a refund

Email info@workspace-bayhub.click or call +66-2-950-7263 with your name, session date, and reason. We respond within 5 business days (proposed).

Approved refunds are returned via the original payment method within 14 business days (proposed).

Non-refundable items

Third-party costs we pay on your behalf (licensed searches, courier fees, etc.) are passed through and not refundable once incurred.

Changes

We may update this policy; the version on this page applies to new bookings after the posted date.

Registered office: 149/4,Ngam Wong Wan Road, 11000 Mueang Nonthaburi, Thailand · TIN 0105392620629